Refund Policy

1 General Policy

KESUG CAREER strives to provide high-quality services. This Refund Policy outlines the circumstances under which refunds may be provided for paid services.

2 Eligible Refunds

Refunds may be provided in the following circumstances:

• Service Failure: If the service fails to generate documents after successful payment
• Duplicate Payment: If you are charged twice for the same service
• Technical Issues: If technical problems prevent access to paid features

3 Non-Refundable Items

The following are generally non-refundable:

• Completed downloads (PDF or DOCX files already downloaded)
• Services that have been fully delivered
• Change of mind after purchase

4 Refund Process

To request a refund:

1. Contact us within 7 days of purchase
2. Provide your order/reference number
3. Explain the reason for the refund request
4. We will review your request within 3-5 business days

5 Contact

For refund requests, contact us at:

• Email: refunds@kesug.co.tz
• Phone: +255 627106686